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Browse Our Privacy Policy With Confidence

At bolakbalikwin, your personal data — from account registration details to transaction records processed through DANA, OVO, GoPay and QRIS — is handled with clear purpose and strict…

Data collected for account operation onlyDANA, OVO, GoPay & QRIS transaction records protectedYou may request data access anytimeRetention period clearly statedContact our privacy team via live chat
bolakbalikwin Browse Our Privacy Policy With Confidence
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or remove your personal data, our privacy support team is available seven days a week from 08:00 to 23:00 WIB. Whether you are reaching us from Yogyakarta or anywhere else across Indonesia, the three channels below connect you directly to staff who handle data requests — not general customer service queues. We aim to respond to all formal data requests within three business days.

Team online

Live Chat

Open the chat widget from any page on bolakbalikwin.xyz between 08:00 and 23:00 WIB. Type 'privacy request' and our team routes your query to the data handling desk immediately.

Email Support

Send your written data request to our support email. Include your registered account username and the specific action you need — access, correction or deletion. We confirm receipt within 24 hours.

Account Settings Panel

Log in, navigate to Settings, then select 'Data & Privacy'. From there you can download a copy of your stored profile data or submit a deletion request without needing to contact support at all.

HOW WE PROTECT YOU

See How We Handle Your Account Data

Our data handling practices cover six distinct areas — from the cookies we set when you browse the lobby to how long we keep withdrawal records after your…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which sections of the site you…

Data Retention Schedule

Account profile data is retained for as long as your account remains active.

Account Security Measures

We apply two-factor authentication options at login, and any new device accessing your account triggers an email verification step.

Third-Party Data Sharing

We share your data only with the payment processors handling your DANA, GoPay, OVO and QRIS transactions, and with our…

Your Right to Access

Where local law permits, you may request a full export of the personal data we hold on you.

How to Request Changes

If any stored information is inaccurate — wrong email, outdated phone number, incorrect date of birth — log in, go…

Open the Answers to Your Privacy Questions

The questions below cover what Indonesian account holders ask most about how bolakbalikwin handles personal data — from what happens to your QRIS transaction history after withdrawal to how quickly we act on a deletion request. If your question is not listed here, our live chat team is available from 08:00 to 23:00 WIB every day.

We collect your name, email address, date of birth and phone number at registration. Once you transact, we also log payment references from DANA, OVO, GoPay or QRIS — but never your full e-wallet password or PIN.

Yes. Log in and go to Settings, then 'Data & Privacy' to download your profile export. Alternatively, contact our privacy team via live chat or email and we deliver your data file within three business days, where local law permits.

We retain transaction references — including DANA, OVO, GoPay and QRIS payment records — for up to five years after account closure. This follows Indonesian financial record-keeping obligations and is not discretionary.

No. We share data only with the payment processors handling your transactions and our fraud-detection partner. No marketing firms or data brokers receive your personal information under any circumstance.

We set session cookies for login continuity and analytics cookies to improve the lobby experience. You can block non-essential cookies in your browser settings at any time; this does not affect your ability to log in or transact.

Most profile fields — email, phone number and display name — can be edited directly in the Settings panel after login. For fields that require identity verification to change, contact our privacy team via live chat between 08:00 and 23:00 WIB.

We close your account and remove active profile data promptly. Transaction records required by financial regulation are retained for up to five years. You receive a written confirmation of deletion via your registered email address within three business days.